Terms & Conditions

1. General

All quotations made, all orders accepted, all goods sold, all service and advice rendered are subject to these conditions and to the exclusion of any previous Conditions of Purchase. Any variations to these must be expressly accepted by us in writing.

2. Specifications

We reserve the right to supply goods to the specification and/or design current at the date of dispatch. We cannot accept a request for goods as previously supplied as binding.

3. Admin & Handling Charge

An admin & handling charge of £25.00 will be added to all orders.

4. International Bank Charges

For international orders a £15.00 international bank charge will be added to all BACS payments unless the customer agrees to pay these charges at their end.

5. PayPal/Credit Card Transactions

We accept PayPal for credit card and debit card payments. There is a 3.5% PayPal processing fee added to all customer orders who choose to pay via PayPal this will be detailed on your invoice. This is the same charge that Fortress incur to receive this method of payment.

6. Prices

Although we take great care to ensure price stability, we reserve the right to change prices without notice. Goods will be invoiced at the prices valid on the date of confirmation of the Buyer’s order. All prices given are exclusive of VAT unless otherwise stated.Fortress Diagnostics cannot accept responsibility for typographical errors in pricing within our catalogues, advertising literature or quotations. Prices quoted are “Ex Works” (Incoterms 2010). Freight, insurance and all other respective costs e.g. Certificate of origin, legalised and notarised documents will be invoiced separately.

7. Delivery

Goods are shipped or dispatched at Buyer’s risk. Our standard dispatch dates are 21 days after orders are confirmed and paid in full (unless you have credit terms). Delivery times quoted are to be treated as an estimate only and Fortress Diagnostics shall not be liable for any failure to deliver within such times whether a time for delivery be quoted or not. We shall not be held responsible for delays caused by anything beyond our reasonable control. Any special delivery requirements must be notified to us in writing at the time of placing
the order. We shall have the right at our discretion to make a reasonable charge for special
handling and/or delivery. The Seller is entitled to make delivery in instalments unless such delivery would be unreasonable or unless otherwise agreed upon and confirmed by the Seller
in writing. In the case that a fixed period for delivery is agreed upon and the Seller is in default with the supply, the Buyer shall grant the Seller a reasonable additional period of time, normally of 4 weeks.

8. Order Additions

Any additions will result in a new order being created in line with our standard delivery terms. Where possible we will attempt to dispatch your order additions with your original order but cannot guarantee this.

9. Damage/Loss/Shortage

No claim for breakages or missing goods can be recognised unless notified to Fortress Diagnostics and the carriers within 72 hours of receipt of the goods. If damage are shortages is immediately apparent on delivery please:

  1. Notify the carrier when signing for receipt of the goods.
  2. Advise Fortress Diagnostics customer services team as soon as possible.

In the case of non delivery of a complete consignment notification must be received by us within 10 days of invoice date.

10. Return of Goods 

Notification of returns must be made within 1 week of receipt of goods. Goods which have been received damaged or in error must be held in the correct storage conditions. Do not return the goods until you contact our customer services team for a returned goods authorisation number. Clearly mark the authorisation number on the package to ensure your goods can be speedily processed. You will appreciate that we cannot accept responsibility for loss or damage to goods being returned to us unless we arranged collection. If the mistake was ours there is of course no charge to you. However, if the goods were incorrectly ordered an administration and re-stocking charge of 25% of the invoice value excluding VAT is chargeable. Temperature controlled products incorrectly ordered will not normally be accepted for return.

11. VAT

We are required to charge VAT on all UK orders at the current VAT rate. For organisations that are VAT exempt each order must be accompanied by an exemption certificate unless special arrangements have been made in writing. Under circumstances where a VAT exemption certificate does not accompany an order we are obliged by law to charge VAT. If subsequently you reclaim a VAT credit it must be completed within 30 days of invoice date.

12. Payment Terms

Payments are to be made within the agreed payment terms set with our customers. We may at our discretion charge interest at the rate of 5% above the base lending rate of Barclays Bank plc on all overdue accounts to the date of actual payment. Payment in advance or financial guarantees may be requested from customers who do not have an account.

13. Quotations

Quotations are valid for 30 days.

14. Cancellation

Orders may not be cancelled without our prior written agreement and may be subject to a cancellation charge. Standing orders must be cancelled in writing at least 8 weeks prior to what becomes the last shipment date. 

15. Liability

Fortress Diagnostics’ liability for any loss or damage suffered by you and arising by way of defects in the goods or otherwise howsoever shall be limited to the invoice price of the goods in respect of or in relation to which loss or damage is claimed. Our liability under this clause shall be in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the goods and save as provided.

16. Ownership

All goods remain the property of Fortress Diagnostics Limited until payment is received in full. The responsibility for insurance and care of goods, including 3rd party risks lies with the purchaser. 

17. Health & Safety 

All products sold by Fortress Diagnostics Limited, should be handled by qualified personnel, exercising care during handling, usage and disposal. For further information please contact Fortress Diagnostics Limited. Control of Substances Hazardous to Health 2002 (COSHH)
All Fortress products are developed and designed for ‘IN VITRO’ use only. COSHH safety data sheets are available for all products on request. 

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